Support

Help and Support

Reach the PlotDrip team, report a problem or a safety concern, and find answers about billing, your account and your data.

Message us from the app

You can reach the PlotDrip team without leaving the app.

  1. Open the menu and tap About PlotDrip.
  2. Under Support & Feedback, tap Send Feedback.
  3. Choose a topic, write your message and tap Send.

You need to be signed in, and guest accounts can send messages too. A story title or username helps us find what you’re writing about.

Report a story, comment or account

Stories, chapters, pages, characters, images, videos, comments, club posts and profiles have a Report or Flag option. Choose the reason that fits best and add any details that help.

Our safety specialists review reports promptly and handle those about a child’s safety first.

Child safety

If a child is in immediate danger, contact your local emergency services first. Then tell us in any of these ways:

  • Report the content or account and choose the Child Safety reason.
  • In the app, open About PlotDrip, tap Send Feedback and choose Child safety concern.
  • In About PlotDrip, open the Child Safety Policy and tap Report a child safety concern.
  • Email our Child Safety Officer at report@plotdrip.com.

PlotDrip prohibits child sexual abuse and exploitation. Our Child Safety Policy sets out the standards we enforce and how we report to NCMEC and law enforcement.

Email us

You can also write to support@plotdrip.com.

Subscriptions and billing

  • The App Store or Google Play bills your PlotDrip subscription. Change or cancel it in your Apple Account settings, or in Google Play under Payments & subscriptions.
  • Apple and Google handle refund requests.
  • Deleting your PlotDrip account doesn’t cancel a subscription.

Your account and your data

  • To delete your account, open My Profile from the menu, then press and hold Delete Account. You can also ask us to delete it.
  • Our Privacy Policy explains what we collect and the choices you have, and our Terms of Service set the rules for using PlotDrip.